Privacy Policy PREAMBLE :

The e-commerce website www.maisondesenteurs.com (hereinafter referred to as the "Site") is an internet shopping site accessible via the Internet, open to all users of this network (hereinafter referred to as the "User"). It is published by the company MAISON DE SENTEURS France, a simplified joint-stock company with a capital of 100,000 euros, with its registered office at 33 Avenue de Wagram, 75017, Paris, France, registered with the Paris Trade and Companies Register under the number 893 916 221 RCS Paris

GENERALITIES :

Access to and use of this website, as well as the products and services available therein, are subject to the following terms, conditions, and instructions (the "General Terms of Sale" or CGV).

By using the services, you agree to all the general terms of sale, as updated by our services. It is recommended to regularly check this page to be aware of any modifications or updates to the sales conditions.

. Access to this website is permitted temporarily, and we reserve the right to withdraw or modify services without notice. We will not be held responsible if, for any reason, the website becomes inaccessible at any time or for any period. We reserve the right to restrict access to certain parts or the entire website.

Privacy Rules :

MAISON DE SENTEURS FRANCE MAISON DE SENTEURS FRANCE is committed to protecting the privacy of visitors to our site and our customers. We do not disclose information about our customers to third parties, except when necessary, particularly for the purpose of providing a service (organizing the shipment of a product, conducting banking or security checks, conducting customer research and studies, or when you have given us explicit consent).
We commit not to transfer your names, addresses, email addresses, credit card information, or any personal information to third parties (except for our partners) without your prior authorization.

ARTICLE 1. SCOPE OF APPLICATION

These general terms and conditions of sale apply to all orders received by maisondesenteurs.com and become valid on the date of the order

ARTICLE 2. PROHIBITION

It is prohibited to use this website in an abusive manner, contrary to public order and good morals. It is prohibited to commit or encourage the commission of a criminal offense, transmit or disseminate a virus, a Trojan horse, a worm, a logic bomb, or send any other malicious, technologically dangerous, unfair, or in any way offensive or obscene element, hack all or part of the Service, corrupt data, harass other users, infringe on the property rights of third parties, send unsolicited advertising or promotional material ("spam"), or attempt to degrade the performance or features of any computer system of, or accessible via this Website by any means known or unknown to date.
Any violation of the previous provision constitutes a legal offense that may trigger legal proceedings against the offender.

MAISON DE SENTEURS FRANCEis entitled to report any breaches/offenses to the relevant authorities and disclose the identity of the offender. We cannot be held responsible for any damage or loss caused by a distributed denial of service attack, virus, or other material.

ARTICLE 3. INTELLECTUAL PROPERTY, SOFTWARE, AND CONTENT

The trademarks, logos, designs, models, and, in general, all distinctive signs on the website www.maisondesenteurs.com.

are the exclusive property of MAISON DE SENTEURS France. Consequently, MAISON DE SENTEURS FRANCE will pursue legal action, especially for infringement, against anyone who directly or indirectly violates its rights.

MAISON DE SENTEURS FRANCE also informs you that the site is a protected work, and as such, MAISON DE SENTEURS FRANCE holds the copyrights to each page constituting the site, its structure, and each element therein (photographs, texts, etc.). Therefore, we remind you that any use or reproduction of any element from the site is strictly prohibited..

MAISON DE SENTEURS FRANCE has taken all customary precautions to ensure both the reliability of information and secure access to its website www.maisondesenteurs.com However, MAISON DE SENTEURS FRANCE cannot guarantee the complete absence of material errors, technical deficiencies, or otherwise. Similarly, no guarantee can be provided regarding the compatibility of the site with your specific needs and uses.

MAISON DE SENTEURS FRANCE shall not be held responsible for any damage related to the use of its site and disclaims all liability for information contained on other sites that may be linked to it by a hyperlink or any other means.

ARTICLE 4. AVAILABILITY OF ITEMS

Our items are offered within the limits of available stock. Although our database is regularly updated, some items may be temporarily or permanently unavailable. One or more items may become unavailable after placing an order.

In the event of unavailability beyond our control, our customer relations service will inform the customer by email within 48 hours and follow the customer's choice between issuing a credit of the same amount or refunding the customer (if they have already paid for their merchandise online).

ARTICLE 5. WARRANTIES

All products sold by MAISON DE SENTEURS FRANCE undergo rigorous quality controls. However, despite the utmost care in product manufacturing, some items may be defective. The items presented on this website are a selection of products from the MAISON DE SENTEURS FRANCE collection and are subject to the same quality and warranty conditions as those sold in our stores.

The following information is provided for each item: Item name, item photos, item description, ingredients, price in euros. Special offers, promotions, or discounts will be valid only until the specified date.

ARTICLE 6. ORDERS Once the customer has completed their selection, the items they wish to purchase are added to their cart, with the next step being identification and payment. For this, the customer must:

• 1. Click on the "My Cart" box at the top right of the page.
• 2. Check the details of their order.
• 3. Create a customer account or log in to their customer account.
• 4. Fill in or update the information about the customer, the delivery address, and the billing address.
• 5. Choisir son mode de livraison et sa méthode de paiement.
• 6. Click on "Authorize Payment."

By default, orders are displayed in home delivery mode, billed at the indicated price. If the customer chooses a different delivery method, the delivery price will be adjusted accordingly.

ARTICLE 7. PRICES

Prices are indicated on our website in euros, all taxes included, excluding participation in delivery and shipping costs.

ARTICLE 8. PAYMENT

To ensure that you can place your order under the best conditions, we have chosen the best payment service provider on the market Stripe.

We chose it primarily for security guarantees, but also for its flexibility in accepted payment methods, and for the seamless payment experience it offers without leaving your trusted store, maisondesenteurs.com

Regarding security, we benefit from the 3D Secure technology of VISA, and that's not all. Stripe has obtained the strictest certification in the online payment world: PCI Service Provider. For the processing of your payment data, Stripe enforces HTTPS to take no risks and encrypts your data using the AES-256 method.

Regarding accepted payment methods, we adapt to (almost) all the essentials: from the classic VISA, MasterCard to ApplePay, through PayPal and American Express.
Finally, our fully integrated checkout will allow you to place your order with ease.

ARTICLE 9. DELIVERY

The purchased items are delivered to the delivery address indicated when ordering. To optimize delivery, it is advisable to provide a precise address where your order can be received during business hours. Orders are delivered within a maximum period of two to four days, two to four working days for France.

ARTICLE 10. EXCHANGES AND REFUNDS

You have a period of fourteen (14) days following the receipt of your order to inform us of your desire to return part or all of your order.

Returns are made by sending to the address mentioned below. If this period normally expires on a Saturday, Sunday, or a holiday, it is extended until the next business day.
In accordance with the general terms of sale, only items returned in their original packaging will be accepted. The returned items must be in a resalable condition. Once the returned products are received and checked by our teams, you will be reimbursed without penalties.

Returns are free in Metropolitan France and in the following countries: Germany, Belgium, the Netherlands, Luxembourg, the United Kingdom, Ireland, Italy, Spain, Austria, Portugal, Estonia, Lithuania, the Czech Republic, Poland, Slovakia, Slovenia, Switzerland, Hungary, Greece, Finland, Malta, Croatia, Romania, Australia.

For returns from territories other than Metropolitan France and the countries mentioned above, the return costs of the initially ordered products are at the customer's expense. In the particular case of a defective item or an error in the order coming from MAISON DE SENTEURS FRANCE, the return and re-dispatch costs of the correct product will always be borne by MAISON DE SENTEURS. If the ordered item appears to be defective, send an email to Msfrance francemaisondesenteurs@gmail.com

MAISON DE SENTEURS FRANCE
2 Rue Fléchier 75009, Paris, France ARTICLE 11. PRIVATE INFORMATION

maisondesenteurs.com treats all information concerning its customers with the strictest confidentiality. During the order, only essential information (name, first name, address, email, phone number, delivery addresses, and billing address) is requested for effective processing and careful monitoring of the order. This online-entered data is stored on a secure server and is immediately encrypted.

ARTICLE 12. CUSTOMER ACCEPTANCE

By clicking on the "Validate Order" button, the customer declares to accept irrevocably and without reservation the order as well as all these general conditions of sale. The data recorded by maisondesenteurs.com constitutes evidence of all operations and financial transactions carried out by the customer. These general conditions of sale are subject to change at any time without notice.

ARTICLE 13. APPLICABLE LAW AND COMPETENT JURISDICTION

For any information, question, or complaint, the customer can contact customer service at the following coordinates:

MAISON DE SENTEURS FRANCE
2 Rue Fléchier 75009, Paris, France REFERENCES:
Law No. 2009-33 of June 23, 2009, amending and supplementing Law No. 94-36 of February 24, 1994, on literary and artistic property.
Law No. 2000-83 of August 9, 2000, on electronic exchanges and commerce.
Law No. 2001-36 of April 17, 2001, on the protection of trademarks for goods, trade, and services. CUSTOMER SERVICE : Contact us by email or by postal mail :

• Email : francemaisondesenteurs@gmail.com
• Tuesday to Saturday : from 11 a.m. to 2 p.m. and from 3 p.m. to 7 p.m
• Postal Address : MAISON DE SENTEURS FRANCE 2 Rue Fléchier 75009, Paris, France

PRIVACY:

In all data processing processes (input, recording, and use), we strictly adhere to the current legal requirements for data protection. You can visit the maisondesenteurs.com website at any time without providing or leaving any personal information.

To continually improve the quality of our website, we do record data related to access to various pages. However, these records are made without personal references. In other words, the recorded data is anonymous and does not allow you to be identified in any way.